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Privacy Policy

Privacy Policy

HP Velotechnik respects your privacy. That’s why we established this privacy policy, so that you can understand the care with which we intend to treat your information.

Responsible for the data processing on this website and other services of our company that require the processing of personal data:

HP Velotechnik GmbH & Co. KG
Kapellenstraße 49
65830 Kriftel
Deutschland
You can reach us via E-Mail under hpvelotechnik.com.

The responsible party alone or together with others decides on the purposes and means of processing personal data.

You can find detailed and obligatory information about our company and contact possibilities in our imprint. Should you have any questions or remarks about privacy protection, please contact us. Thank you!

We expressly point out that every data transfer on the Internet can entail security gaps. As the operator of this website, HP Velotechnik makes every effort to technically prevent data access by third parties, however, a complete protection cannot be guaranteed.

In addition, we endeavour to guarantee the protection of your data in accordance with the applicable legal regulations. This also applies to points which this data protection declaration does not take into account in its current form, i.e. where legally relevant requirements of the European General Data Protection Regulation (GDPR) and the German Federal Data Protection Act (BDSG) are not explicitly listed here, HP Velotechnik recognises them with this declaration even without explicit mention and implements them to the best of its knowledge and belief.

Personally identifiable information

Personally identifiable information is any information by which a person can be identified. This includes of course your name, your address, your telephone number, but also your age and your shoe size, if these latter two are processed in a way, that allows for personal identification (eg. if your shoe size is stored together with your name in a record). Personally identifiable information is subject to special protection in Europe and especially in Germany.

When do we collect and process personally identifiable information? First of all, whenever it is necessary for our daily business. If, for example, you send us an E-Mail, we need your E-Mail address to be able to reply, and your name so that we know to whom we’re replying to. If your dealer orders a seat for you, which is available in multiple sizes, we need your length to be able to deliver the correct seat, etc.

On our Website we use your personally identifiable information within areas where anonymous usage is not possible or not deemable. For example, for interactive services such as bulletin boards, laws require that we’re able to identify the originator of a message at any time. The processing of personal data is also partly necessary in order to register as a dealer for our protected specialist dealer area, as well as for registration for our newsletter, the request for brochures or similar services.

In addition to data that you actively and voluntarily provide us with in order to provide the above services, certain data (e.g. via the web browser you use or the pages you access) is automatically collected and processed when you use our homepage. This is done exclusively to improve our website. As far as possible, the data is (partly) anonymised and only analysed in aggregated form. You will find more detailed information on a separate page in which we inform you about the use of cookies that we use for this data collection.

The legal basis for the processing of your data results essentially from Art. 6, paragraph 1 GDPR. The purposes for which this data is collected provide the decisive criterion for storage and its duration. Your registration and login data will be stored by us as long as you are registered or logged in for one of our services. Data voluntarily transmitted to us via contact forms will be collected, stored and used with your consent for purposes of postal advertising and information about products and events until revoked. Data necessary for the processing of orders (e.g. spare parts orders) are stored in accordance with applicable statutory documentation requirements. After weighing up the interests, HP Velotechnik reserves the right to store this data for processing warranty claims or voluntary warranty services, as well as measures to maintain and improve product safety (e.g. in the event of product recalls that become necessary). The same applies to the data transmitted with a warranty registration, which can be stored, for example, for the purpose of contacting on behalf of product defects that have become known or for the provision of technical support even beyond the scope of the actual warranty service.

Personally identifiable information of children

HP Velotechnik does not knowingly collect and process personally identifiable information of children below the age of 13 years. In those areas, where personally identifiable information is required, we do not allow children below the age of 13 years to register.

Third parties

In general, we use your personally identifiable information within our company only and do not disclose information to third parties, unless we have your permission, we informed you beforehand, we’re required to do so by law or we have the good-faith belief that such action is necessary to conform to the law. For the purpose of external bookkeeeping, address correction, mailings etc. it can be necessary to forwad your data to subcontractors who are obliged by the german data protection laws and are not entitled to give your data to third parties. We are aware of the confidence you’re placing in us and take great care to protect your information appropriately. Personally identifiable information required for some services on our Website is stored in a database located at our Webhoster, Raidboxes GmbH in Münster, Germany. Raidboxes only accesses this data for technical purposes (e.g. data backup). The data collected and stored by Raidboxes will not be sold, lent or rented. Here you can find the privacy policy of our webhoster. In order to protect our company and our customers who are willing to pay, we cooperate with the credit agency CRIF Bürgel. Within the framework of contractual relationships, we transmit personal data collected in connection with the application for, performance and termination of this business relationship as well as data on non-contractual or fraudulent conduct to CRIF Bürgel GmbH, Radlkoferstr. 2, 81373 Munich, Germany. The legal bases for these transfers are Art. 6, Para. 1 lit b and Art. 6, Para. 1 lit f of the DSGVO. Transmissions on the basis of Art. 6, Para. 1 lit. f DSGVO may only take place to the extent that this is necessary to safeguard the legitimate interests of our company or third parties and does not outweigh the interests or fundamental rights and freedoms of the person concerned, which require the protection of personal data. The exchange of data with CRIF Bürgel also serves to fulfil legal obligations to carry out creditworthiness checks on customers (§ 505a and 506 of the German Civil Code). CRIF Bürgel processes the data received and also uses them for the purpose of scoring, in order to provide its contractual partners in the European Economic Area and in Switzerland as well as other third countries (if a European Commission decision on adequacy exists) with information for the assessment of the creditworthiness of natural persons. Further information on the activities of CRIF Bürgel can be found in the CRIF Bürgel Information Sheet or online at https://www.crifbuergel.de/en/privacy. Please note that our partners and other Internet sites and services, which are accessible and/or referenced through our pages, may have own privacy policies which are independent from ours and may differ. Therefore we can not accept responsibility for such third parties.

Right of information and right of revocation for personal data

In accordance with the GDPR, you have the right to obtain information at any time about the personal data stored by us. You may also request the correction, blocking or deletion of this data in accordance with the provisions of the GDPR. This also applies to personal data for the use of which you have already given us your consent. The data processing up to this revocation remains unaffected with regard to its legality. If you wish your data to be corrected, blocked or deleted, please contact us in writing by post or by e-mail.

Right of appeal to the supervisory authority

In the event of breaches of data protection law, you as the person concerned have a right of appeal to the competent supervisory authority. The responsible supervisory authority for data protection issues for our company is the data protection officer of the federal state of Hesse, in which we have our company headquarters. Of course you can appeal to any other supervisory authorities as well. You can find a list of data protection officers and their contact details under the following link: https://www.bfdi.bund.de/EN/Home/home_node.html

Access logs

We use the access logfiles of our Webserver for statistical and demographic purposes, for example to determine the most popular areas on our Website and to ensure undisrupted service. These logfiles contain data such as your IP address, date and time of the access, the URL of the accessed page etc., ie. no personally identifiable information.

YouTube

Our website uses services of the video portal YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA for the presentation of video content. The appealing presentation of our online offer through the use of these services represents a legitimate interest pursuant to Art. 6 para. 1 lit. f GDPR.

When calling a page with an integrated YouTube plugin, the above-mentioned portal operator can trace which of our pages you have called up. If you are logged in to your YouTube account, your surfing behaviour can be directly assigned to your personal profile. If you want to prevent this, you should log out of your account first.

Details on the handling of user data can be found in YouTube’s privacy policy at: https://www.google.de/intl/en/policies/privacy

Google reCAPTCHA

To ensure data security during the transmission of forms, we use the service reCAPTCHA of the company Google Inc. This checks whether the input is made by a natural person or misused by mechanical and automated processing. This use is based on Art. 6 Para. 1 lit. f DSGVO, as we have a legitimate interest in protecting our web offerings from improper automated spying and from spam.

The service includes sending the IP address and any other data required by Google for the reCAPTCHA service to Google. This is governed by the different privacy policies of Google Inc. For more information about Google Inc.’s privacy policies, please visit www.google.de/intl/en/privacy.

Voluntarily disclosed information

Any information you submit to us is assumed to be non-confidential and free of third parties’ rights unless you explicitly advise us of the opposite in written form. Otherwise we reserve the right to use such contents and to transfer this right to third parties.

Cookies

Our website uses so-called cookies to improve the user-friendliness of our website and to ensure its smooth functioning.

What are cookies used for?

Cookies are mostly used by Website providers to clearly mark and identify a Web browser (and thus a visitor). Often they also carry information between page requests, eg. your preferred look of a website.

Theoretically, the combination of Cookies with personally identifiable information such as Names would allow for the creation of detailed user profiles. However German laws prohibit the creation of such profiles without prior pseudonymization (ie. hiding the real identities behind aliases).

How does HP Velotechnik use cookies?

HP Velotechnik uses cookies in certain areas of our Web site to minimize the transmission of authentication information for security reasons and to increase user comfort.

In the areas requiring authentication, for example, you’re asked for your username and your password only once within a certain period of time. After successful authentication, we tell your browser to send us a randomly generated cookie along with its successive page requests. This cookie is valid for a short period of time only and is additionally bound to your IP address. The goal is to avoid that you have to transmit your password across the Internet more then necessary.

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. Google Analytics cookies are put on the basis of Art. 6 Par. 1 letter f GDPR (General Data Protection Regulation). As the operator of this website, we have a legitimate interest in analysing user behaviour in order to optimise our website and, if necessary, our marketing measures. The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States. In case IP-anonymisation is activated on this website, your IP address will be truncated within the area of Member States of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases the whole IP address will be first transferred to a Google server in the USA and truncated there. The IP-anonymisation is active on this website. Google will use this information on behalf of the operator of this website for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing them other services relating to website activity and internet usage. The IP-address that your Browser conveys within the scope of Google Analytics will not be associated with any other data held by Google.

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also opt-out from being tracked by Google Analytics with effect for the future by downloading and installing Google Analytics Opt-out Browser Addon for your current web browser. Further information about the terms of service on behalf of Google can be found under http://www.google.com/analytics/terms/gb.html resp. https://www.google.de/intl/gb/policies/.

Google AdWords

 

This website also employs Google’s conversion tracking technology. This is another area in which Google AdWords will store a cookie on your computer if you arrived on our website via a Google advertisement. The storage of “conversion cookies” serves the analysis of user behaviour in order to improve our advertising measures and, if necessary, our website, in accordance with Art. 6 Para. 1 lit. f GDPR a legitimate interest.

These cookies will expire after 30 days and are not used for personal identification purposes. If you access certain sections of our website and the cookie on your computer has not yet expired, we will be able to determine that you were directed to those sections after clicking on a particular advertisement.

Every AdWords customer receives a different cookie, which means that cookies cannot be tracked through these customers’ websites. The information collected with the help of conversion cookies enables us to generate conversion statistics. As a result, we can determine the total number of users who have clicked on our advertisements and were thus directed to a site equipped with a conversion tracking tag.

We do not, however, receive any information that could be used to identify individual users. If you wish to opt out of the tracking process, you can decline the necessary cookie (such as by deactivating the automatic generation of cookies in your browser’s settings). You can also deactivate conversion tracking cookies by instructing your browser to block cookies from the domain “www.googleadservices.com”. Google’s own notice on its data protection efforts in connection with conversion tracking is available under https://www.google.com/intl/en/policies/technologies/ads/.

Your browser's configuration options for cookies

The placement of cookies can be prevented by appropriate settings in your web browser. With those areas of our Website that take advantage of cookies, you may receive error messages and warnings if you use a conservatively configured browser. For best user experience your web browser should be configured to accept “Cookies sent back to the originating server” without issuing warnings.