Right of cancellation, return, refund and the costs of return shipment for consumers within the European Union
Right of Cancellation
You have the right to cancel this contract without giving any reasons within fourteen days.
The cancellation period is fourteen days starting on the date you or a third party named by you, not the carrier, take/takes delivery of the goods.
In order to exercise your right of cancellation, you must submit an unambiguous declaration addressed to:
Kapellenstraße 49
65830 Kriftel
Deutschland
Tel: 0 61 92 – 97 99 2-0
Fax: 0 61 92 – 97 99 2-299
(e.g. in a letter, by fax or email) informing us about your decision to cancel this contract. You can use the attached model cancellation form. However, its use is not mandatory.
The cancellation period is deemed to have been observed if you send the communication exercising your right of cancellation within the cancellation period.
Consequences of cancellation
If you cancel this contract, we are obliged to refund all the payments we have received from you, including the delivery costs (with the exception of any additional costs in the event that you chose a delivery method differing from the standard, cheapest delivery method offered by us) without delay and within fourteen days of the date we receive your communication notifying us about your cancellation of this contract. We will carry out this refund using the same means of payment that you originally used for the transaction unless we explicitly agreed otherwise; in no case will any charges be passed on to you due to this refund. We are entitled to refuse the refund until the goods have been returned to us or until you have furnished proof that you have returned the goods, whichever of the two falls earlier.
You must return or hand over the goods without delay, in any case within fourteen days of the date on which you notify us about the cancellation of this contract, to us. The deadline is deemed to have been observed if you dispatch the goods before the expiry of the fourteen day period. You bear the direct costs of returning the goods. You are only obliged to cover the costs of any loss in value of the goods if this loss in value is the result of handling on your part beyond what is necessary to ascertain the nature, properties and functioning of the goods.
Cancellation Form
If you wish to cancel the contract, please fill out this form and return it to us.
I/We (*) herewith cancel the contract concluded by me/us (*) in relation to the purchase of the following goods:
Ordered on (*)/received on (*):
Customer number (please indicate):
Your name:
Your address:
Your signature (only for written communications):
Date:
(*) Delete as appropriate.
End of legal notice on the right of cancellation.
