10 year warranty
As a purchaser of a new HP Velotechnik recumbent, you can obtain an 10 year warranty on the frame. To qualify for this warranty, please register within 4 weeks after your purchase with the form attached to your manual at HP Velotechnik. The valid version of the regulations of this limited warranty are printed in the manual delivered with your bike.
Important notes for your 10 year warranty:
Your dealer has to fully set up and adjust your bicycle, so that safe function is guaranteed. The dealer has to make a final safety check and carry out a test ride.
Your dealer is obliged to ensure, among other things, that your bicycle is not affected by defects which materially diminish its value of suitability for the described purpose. The exact details will vary according to your country. In Germany, this liability ends two years after purchase.
In addition to this HP Velotechnik offers a 10 year warranty on the frame of the recumbent bike / trike against damage through material or manufacturing defects. This warranty applies only to the original purchaser.
Damage trough wear and tear, corrosion or damage at the surface coating is excluded. Damage through inappropriate use, inadequate care and maintenance, falls, crashes, overloading through excess weight, incorrect assembly or modifications to the trike is also not covered. The onus rests with the purchaser. The warranty is void if any of the instructions in the manual are neglected.
The warranty starts with the date of purchase (receipt of the trike dealer) of a new bicycle. The warranty is processed via the trike dealer who ordered the bicycle from HP Velotechnik.
In case of damage the dealer has to send the damaged frame to HP Velotechnik so that we can check it, if asked to do so by us.
In case of warranty we will replace or repair the damaged part with a part of our choice or a new part equal to the old one (warranty obligation). We do not cover any transport, labour or any secondary costs.
In the event of any action that falls under warranty the original warranty period will not be prolonged and no new warranty will be given. If HP Velotechnik refuses to count a repair as warranty case we will only carry out a repair with costs after having talked to the customer or his representative, the respective dealer.
It is necessary for the purchaser to fill in the warranty registration form attached to the manual to benefit from the extended warranty. This filled in form has to be sent to HP Velotechnik within 4 weeks after the purchase.
The warranty is only valid when the warranty pass at the end of the manual has been filled in when you received your trike and when every inspection listed has been done and recorded by your bicycle mechanic within the described time schedule.
In the event of any warranty the warranty pass together with a copy of the proof of purchase has to be sent to HP Velotechnik through your dealer.
This warranty does not have any influence on the rights of the purchaser according to his statutory rights.