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Privacy policy

HP Velotechnik respects your privacy. That's why we established this privacy policy, so that you can understand the care with which we intend to treat your information.

Responsible for the data processing on this website and other services of our company that require the processing of personal data:

HP Velotechnik GmbH & Co. KG

Paul J.W. Hollants

Kapellenstr. 49

65830 Kriftel

Email: mail(at)hpvelotechnik.com

The responsible party alone or together with others decides on the purposes and means of processing personal data.

You can find detailed and obligatory information about our company and contact possibilities in our imprint.

Should you have any questions or remarks about privacy protection, please contact us. Thank you!

We expressly point out that every data transfer on the Internet can entail security gaps. As the operator of this website, HP Velotechnik makes every effort to technically prevent data access by third parties, however, a complete protection cannot be guaranteed.

In addition, we endeavour to guarantee the protection of your data in accordance with the applicable legal regulations. This also applies to points which this data protection declaration does not take into account in its current form, i.e. where legally relevant requirements of the European General Data Protection Regulation (GDPR) and the German Federal Data Protection Act (BDSG) are not explicitly listed here, HP Velotechnik recognises them with this declaration even without explicit mention and implements them to the best of its knowledge and belief.

Personally identifiable information

Personally identifiable information is any information by which a person can be identified. This includes of course your name, your address, your telephone number, but also your age and your shoe size, if these latter two are processed in a way, that allows for personal identification (eg. if your shoe size is stored together with your name in a record). Personally identifiable information is subject to special protection in Europe and especially in Germany.

When do we collect and process personally identifiable information? First of all, whenever it is necessary for our daily business. If, for example, you send us an EMail, we need your EMail address to be able to reply, and your Name so that we know to whom we're replying to. If your dealer orders a seat for you, which is available in multiple sizes, we need your length to be able to deliver the correct seat, etc.

On our Website we use your personally identifiable information within areas where anonymous usage is not possible or not deemable. For example, for interactive services such as bulletin boards, laws require that we're able to identify the originator of a message at any time. The processing of personal data is also partly necessary in order to register as a dealer for our protected specialist dealer area, as well as for registration for our newsletter, the request for brochures or similar services.

In addition to data that you actively and voluntarily provide us with in order to provide the above services, certain data (e.g. via the web browser you use or the pages you access) is automatically collected and processed when you use our homepage. This is done exclusively to improve our website. As far as possible, the data is (partly) anonymised and only analysed in aggregated form. You will find more detailed information on a separate page in which we inform you about the use of cookies that we use for this data collection.

The legal basis for the processing of your data results essentially from Art. 6, paragraph 1 GDPR. The purposes for which this data is collected provide the decisive criterion for storage and its duration. Your registration and login data will be stored by us as long as you are registered or logged in for one of our services. Data voluntarily transmitted to us via contact forms will be collected, stored and used with your consent for purposes of postal advertising and information about products and events until revoked. Data necessary for the processing of orders (e.g. spare parts orders) are stored in accordance with applicable statutory documentation requirements. After weighing up the interests, HP Velotechnik reserves the right to store this data for processing warranty claims or voluntary warranty services, as well as measures to maintain and improve product safety (e.g. in the event of product recalls that become necessary). The same applies to the data transmitted with a warranty registration, which can be stored, for example, for the purpose of contacting on behalf of product defects that have become known or for the provision of technical support even beyond the scope of the actual warranty service.

Personally identifiable information of children

HP Velotechnik does not knowingly collect and process personally identifiable information of children below the age of 13 years. In those areas, where personally identifiable information is required, we do not allow children below the age of 13 years to register.

Third parties

In general, we use your personally identifiable information within our company only and do not disclose information to third parties, unless we have your permission, we informed you beforehand, we're required to do so by law or we have the good-faith belief that such action is necessary to conform to the law. For the purpose of external bookkeeeping, adress correction, mailings etc. it can be necessary to forwad your data to subcontractors who are obliged by the german data protection laws and are not entitled to give your data to third parties.

We are aware of the confidence you're placing in us and take great care to protect your information appropriately. Personally identifiable information required for some services on our Website is stored in a database located at our Webhoster, pair Networks Inc., in Pittsburgh, USA. This database is protected against unauthorized access. pair Networks Inc. only accesses the database for technical purposes (eg. backup). The service provider meets the requirements of the EU-U.S. Privacy Shield and is listed as a certified company at the US Chamber of Commerce.

Please note that our partners and other Internet sites and services, which are accessible and/or referenced through our pages, may have own privacy policies which are independent from ours and may differ. Therefore we can not accept responsibility for such third parties.

Right of information and right of revocation for personal data

In accordance with the GDPR, you have the right to obtain information at any time about the personal data stored by us. You may also request the correction, blocking or deletion of this data in accordance with the provisions of the GDPR. This also applies to personal data for the use of which you have already given us your consent. The data processing up to this revocation remains unaffected with regard to its legality. If you wish your data to be corrected, blocked or deleted, please contact us in writing by post or by e-mail.

Right of appeal to the supervisory authority

In the event of breaches of data protection law, you as the person concerned have a right of appeal to the competent supervisory authority. The responsible supervisory authority for data protection issues for our company is the data protection officer of the federal state of Hesse, in which we have our company headquarters. You can find a list of data protection officers and their contact details under the following link: https://www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html

Access logs

We use the access logfiles of our Webserver for statistical and demographical purposes, for example to determine the most popular areas on our Website and to ensure undisrupted service. These logfiles contain data such as your IP address, date and time of the access, the URL of the accessed page etc., ie. no personally identifiable information.


Our website uses services of the video portal YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA for the presentation of video content. The appealing presentation of our online offer through the use of these services represents a legitimate interest pursuant to Art. 6 para. 1 lit. f GDPR.

When calling a page with an integrated YouTube plugin, the above-mentioned portal operator can trace which of our pages you have called up. If you are logged in to your YouTube account, your surfing behaviour can be directly assigned to your personal profile. If you want to prevent this, you should log out of your account first.

Details on the handling of user data can be found in YouTube's privacy policy at: https://www.google.de/intl/en/policies/privacy

Voluntarily disclosed information

Any information you submit to us is assumed to be non-confidential and free of third parties' rights unless you explicitly advise us of the opposite in written form. Otherwise we reserve the right to use such contents and to transfer this right to third parties.


Our website uses so-called cookies to improve the user-friendliness of our website and to ensure its smooth functioning. We therefore rely on a legitimate interest pursuant to Art. 6 para. 1 lit. f GDPR. We have a special page dedicated to what Cookies are and how we use them.

This page is part of our Conditions of Use.

Copyright © 1993-2018 HP Velotechnik GmbH & Co. KG (Conditions of use)
Last changed: June 27, 2018